Service%20Delivery%20Feedback%20Survey

COUNCIL OF LEGAL EDUCATION

SERVICE DELIVERY FEEDBACK SURVEY

The Council of Legal Education is committed to upholding high standards of excellence and

responsiveness in service delivery. Your feedback will help us identify strengths, address

any gaps, and continuously improve the overall experience for all our stakeholders.

All responses are confidential.

SECTION 1: RESPONDENT PROFILE

☐ ATP Candidate ☐ Parent/Guardian ☐ Law Student ☐ Legal Education

Provider ☐ Member of the Public ☐ Supplier / Service Provider

☐ Government agency ☐ Other (please specify):___________

SECTION 2: CHANNEL OF COMMUNICATION

☐ Phone call ☐ e-ticket ☐ Physical office visit ☐ Email ☐ Letter

☐ WhatsApp ☐ Social media ☐ Online portal / website

☐ Inquiry ☐ Raise a complaint ☐ ATP examination registration ☐ Refund

processing ☐ Issuance of transcripts / compliance certificates ☐ Recognition of

foreign

Qualifications

☐ Licensing / accreditation of legal education providers

☐ Procurement ☐ Recruitment ☐ Other (please specify):_______

SECTION 3: RESPONSIVENESS & EFFICIENCY

inquiries?

☐ Needs Improvement ☐ Below Expectation ☐ Meets Expectations ☐ Above

Expectations ☐ Exceptional

COUNCIL OF LEGAL EDUCATION

SECTION 4: COMPLAINTS HANDLING (IF APPLICABLE)

☐ Yes ☐ No

☐ Yes ☐ No ☐ Still pending

If still pending, share more details

_______________________________________________________________________

SECTION 5: OVERALL SATISFACTION

☐ Very Dissatisfied ☐ Dissatisfied ☐ Neutral ☐ Satisfied ☐ Very Satisfied

SECTION 6: IMPROVEMENT AREAS & FINAL FEEDBACK

☐ Timeliness of service ☐ Communication clarity ☐ Complaints handling

☐ Staff courtesy and professionalism ☐ Online portal / website experience

☐ Examination-related services ☐ Licensing and accreditation processes

☐ Other (please specify):____________________________________________

service delivery:

Thank you for your feedback