Council of Legal Education

**COUNCIL OF LEGAL EDUCATION**
**SERVICE DELIVERY FEEDBACK SURVEY**
The Council of Legal Education is committed to upholding high standards of excellence and
responsiveness in service delivery. Your feedback will help us identify strengths, address
any gaps, and continuously improve the overall experience for all our stakeholders.
All responses are confidential.
SECTION 1: RESPONDENT PROFILE
• Please indicate your category:
☐ ATP Candidate ☐ Parent/Guardian ☐ Law Student ☐ Legal Education
Provider ☐ Member of the Public ☐ Supplier / Service Provider
☐ Government agency ☐ Other (please specify):___________
SECTION 2: CHANNEL OF COMMUNICATION
• Which channel did you primarily use to access the service?
☐ Phone call ☐ e-ticket ☐ Physical office visit ☐ Email ☐ Letter
☐ WhatsApp ☐ Social media ☐ Online portal / website
• Which CLE service did you seek? (Select one main service)
☐ Inquiry ☐ Raise a complaint ☐ ATP examination registration ☐ Refund
processing ☐ Issuance of transcripts / compliance certificates ☐ Recognition of
foreign
**Qualifications**
☐ Licensing / accreditation of legal education providers
☐ Procurement ☐ Recruitment ☐ Other (please specify):_______
SECTION 3: RESPONSIVENESS & EFFICIENCY
• How would you assess CLE staff’s responsiveness and effectiveness in resolving
inquiries?
☐ Needs Improvement ☐ Below Expectation ☐ Meets Expectations ☐ Above
Expectations ☐ Exceptional
**COUNCIL OF LEGAL EDUCATION**
SECTION 4: COMPLAINTS HANDLING (IF APPLICABLE)
• Did you lodge a complaint or grievance with CLE?
☐ Yes ☐ No
• If No, proceed to question 6
• Was your complaint resolved ?
☐ Yes ☐ No ☐ Still pending
If still pending, share more details
_______________________________________________________________________
SECTION 5: OVERALL SATISFACTION
• Overall, how satisfied are you with CLE’s service delivery?
☐ Very Dissatisfied ☐ Dissatisfied ☐ Neutral ☐ Satisfied ☐ Very Satisfied
SECTION 6: IMPROVEMENT AREAS & FINAL FEEDBACK
• Which areas require the most improvement? (Select all that apply)
☐ Timeliness of service ☐ Communication clarity ☐ Complaints handling
☐ Staff courtesy and professionalism ☐ Online portal / website experience
☐ Examination-related services ☐ Licensing and accreditation processes
☐ Other (please specify):____________________________________________
• Please share any additional comments or suggestions to help CLE improve
service delivery:
Thank you for your feedback

Council of Legal Education

Open Positions at Council of Legal Education

Service%20Delivery%20Feedback%20Survey